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Netgear prosupport is a suite of service and support offerings for small and medium sized businesses and mid market customers deploying netgears prosafe line of networking solutions netgears oncall 24x7 is designed for customers who wish to maintain their own network products with assistance from netgear technical experts prosupport oncall 24x7 covers unlimited phone and email based technical support for standard and advanced features in the event of a hardware failure netgear will exp