This is a refurbished product and comes with our full 12 month guarantee all products have been thoroughly tested for faults by an authorised company that specialise in refurbishing electrical goods to as new or graded condition in most cases products are simply unwanted customer returns so the box may appear damaged or may have been re boxed in plain brown packaging some products may have slight blemishes to the casing but never to any screens and none of these will detract from the overall